Due to problems related with Internet infrastructure, servers or users, your purchase through Facebook might get stuck before you receive the game item to your account. If that is the case, first thing to do should be checking your Facebook credits, since these purchases might be waiting as Facebook credits on your Facebook account. Please note that you can still purchase the item you want with these credits, because they are actually virtual currency of the Facebook.
When you are on your Faceboook account's main page:
If you see your credits on this page, you can spend them in the game. Next to the items in the game shop, you will be able to see how much Facebook Credits they cost. When you buy this item, the amount will be deduced from your Facebook Credits. If your Facebook Credits are enough for that purchase, you will not be charged for any extra payment.
If you don't see your Facebook Credits in your account, please follow the steps below:
- If you made your purchase via mobile device, please click http://zong.com/help/contact-us and fill in the form.
- If you made your purchase with a credit card, please see https://www.facebook.com/receipt/?v=1&ref=cc and check your information, fill in required fields if necessary.
The payments made through Facebook are transferred to our accounts indirectly. This system provides a way to purchase items in the games played on Facebook without sharing users' financial information. When you purchase Peak Games items, this transaction will be between Facebook and you.